Cancellation Terms

Standard cancellation terms are defined as follows:

>28 days before commencement: 100% refund of agreed value*, less transaction costs.

>14 days before commencement: 75% refund of agreed value*, less transaction costs.

>7 days before commencement: 25% refund of agreed value*, less transaction costs.

<=7 days before commencement: No refund.

Modifications:

Modifications done for bookings starting within 7 days, or for active bookings, may alter the daily rate.

– Shortened durations may increase the rate to the rack rate.

– Lengthened durations may allow for a negotiation to a reduced long-stay rate.

– Booking amendments incur a booking amendment administration charge.

– Cancellation involves a charge equivalent to a minimum of 30 days or the remaining booking value, whichever is lower.

Additional Charges and Policies:

– Booking amendment administration charge: Minimum $250.

– Refund negotiation fee: $250, regardless of outcome, includes 2 hrs. Additional time charged at $125/hr.

– Refunds processed within 10 business days, should the negotiation be succesful.

Glossary

*Agreed value

The attributed cancellation amount can range from a minimum of one month’s value to the total booking value. This must be determined before the booking commences.

Emergency

In case of an emergency, there’s a 72-hour window from the relevant date to provide evidence for a refund claim. Refunds will be assessed on a case-by-case basis. Transaction charges will apply to any refunds issued.

Relevant date

This is either the commencement date of the booking or the specific date when an emergency occurs.

No-shows

Guests who do not arrive on the scheduled arrival date, without prior notice, will be charged for the entire duration of the reservation.